Sold by: Talkdesk
Deployed on AWS
Unleash the power of multi-agent orchestration and agentic AI to transform service, sales, and support across your entire organization. Discover, build, orchestrate, and measure with AI agents working in a continuous cycle to redefine CX.
4.4
Overview
Talkdesk CXA is a first-of-its-kind Customer Experience Automation platform built specifically for customer experience. With an end-to-end coordinated system of specialized AI agents, each agent is trained for a specific function to work in concert across customer-facing and operational layers, including customers, agents, supervisors, and back-office teams.
Talkdesk CXA offers a flexible adoption model to help brands take advantage of multi-agent orchestration and powerful agentic AI without investing in a brand new contact center. Built around Talkdesk Autopilot, Talkdesk Copilot, Talkdesk Interaction Analytics, and Talkdesk Data Cloud, our agentic AI suite seamlessly integrates with any contact centers without the need for costly data scientists and prolonged deployments. Talkdesk Autopilot generates highly contextual conversational responses to customer inquiries using agentic AI. Don't just deflect calls with self-service, autonomously resolve them at first contact. Talkdesk Copilot delivers real-time automated assistance, contextual recommendations, and next best actions. Answer customer inquiries quickly and accurately, while reducing costs and improving operational efficiency. Talkdesk Interaction Analytics reviews customer conversations for topics and sentiment trends without setup. With agentic AI, it detects emerging topics, uncovering valuable insights and opportunities, even unexpected ones. Talkdesk Data Cloud underpins the entire platform, ingesting data from CRM systems, digital and voice interactions, knowledge bases, and operational records. This data powers automation discovery, fills knowledge gaps, and enables agents to learn and improve over time, all with human-in-the-loop oversight.
Talkdesk CXA is built around a virtuous cycle of continuous improvement: Discover: Identify the highest-impact automation opportunities by analyzing structured and unstructured data from interactions, knowledge, and systems of record. Build: Use AI agents to build and adapt workflows with minimal manual effort, guided by data and aligned to business outcomes. Orchestrate: Deploy multiple agents that coordinate autonomously across channels and roles to deliver seamless, end-to-end experiences. Measure: Track performance, uncover new opportunities, and continuously refine automations based on sentiment, behavior, and results.
Talkdesk CXA is available with a Talkdesk License subscription, or as a standalone with third party Contact Centers. Talkdesk offers custom products, packages, EULAs, and private offers contact AWSmarketplace@talkdesk.com for more information.
Highlights
- AI agents and automation built for your industry. Pre-trained for vertical use cases in healthcare, financial services, retail, and more, so you can deploy faster with built-in domain expertise.
- Multi-agent orchestration for effortless CX. Unleash the power of automated AI to transform service, sales, and support across your entire organization.
- Rather than routing isolated tasks between bots, deploy a collaborative team of AI agents that execute complex workflows, resolving tasks across systems and personas in real time with coordination, consistency, and scale.
Details
Sold by
Delivery method
Deployed on AWS
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/month |
|---|---|---|
Ascend AI | Ascend AI available with Talkdesk License, or any other Contact Center | $0.00 |
Dimension | Cost/unit |
|---|---|
Talkdesk Ascend AI Usage varies per Product and per Interaction | $0.01 |
Dimensions summary
This listing uses a contract pricing model built around Ascend AI usage. Both dimensions bill by usage measured in Units. The amount you pay varies based on the specific product you use and the number of customer interactions handled. Ascend AI works with a Talkdesk License or with any other contact center environment, so you can add it to your existing setup. Because charges scale with product mix and interaction volume rather than fixed tiers, your total cost depends on how much automation you deploy across voice and digital channels.
Top-of-mind questions for buyers
A Unit reflects usage tied to a specific product and a customer interaction handled by the AI. The exact meter varies by product, such as a voice call, digital chat, or interaction analyzed. Because usage is measured per product and per interaction, your Unit count grows with the volume of customer interactions you automate.
Charges scale with both the products you deploy and the number of interactions each handles. Adding a product like a virtual agent, router, or analytics tool adds its own usage. Higher interaction volume raises Unit consumption. There are no fixed tiers, so your bill tracks actual product mix and interaction activity.
No. Ascend AI works with a Talkdesk License or with any other contact center environment. You can add it to your current setup on-premises, cloud, or hybrid without replacing your existing system. Billing still runs on Units tied to the products and interactions you use.
www.talkdesk.com+1
Helpful?
Vendor refund policy
Payment obligations are non-cancelable and fees paid are non-refundable; quantities purchased cannot be decreased during the Service Term.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
For questions about Talkdesk products & services or to get in touch with a Talkdesk sales representative please contact awsmarketplace@talkdesk.com . For support questions on an existing Talkdesk solution please contact
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Similar products
Talkdesk Express makes AI-powered customer service simple for small and growing businesses. Launch your contact center in minutes with no IT setup required. Adopt AI fast with ready-to-go chatbots, virtual agents, and smart automations that help you respond instantly, stay available 24/7, and deliver personalized support across every channel. Manage calls, texts, emails, chats, and social messages from one unified workspace that scales as you grow. Start with a 15-day trial for up to 10 users, plus $100 in free credits to explore AI capabilities. After your trial, you can become an active customer with flexible, pay-as-you-go pricing available through AWS Marketplace.
Talkdesk is a global cloud contact center leader for customer-obsessed companies. Our automation-first solutions optimize the most critical customer service processes to deliver a better way to achieve great customer experiences.
RAG Business Service by Experis combines cutting-edge Retrieval-Augmented Generation (RAG) technology with AWS infrastructure to deliver precise, context-aware answers tailored to your business data. Designed for secure deployment and seamless integration, this service empowers organizations to enhance productivity, automate processes, and drive informed decision-making using the latest in generative AI and large language models. With a modular and scalable architecture, RAG Business Service transforms your data into actionable insights, setting new standards for AI-driven innovation.
Aisera Agent Assist Boost Agent Performance with Real-time Recommendations
Customer reviews
Amit S.
Streamlined Call Management with Room for Improvement
Reviewed on Sep 02, 2026
Review provided by G2
What do you like best about the product?
I use Talkdesk mainly for managing and organizing phone-based communication, and I like that it brings everything into one organized system. Features such as call history, call routing, voicemail, and reporting are really useful for keeping track of communications and follow-ups. This helps make sure important queries are followed up properly and reduces missed calls. The reporting features are especially helpful for understanding call activity, making it easier to manage a high volume of calls efficiently in my administrative role.
What do you dislike about the product?
One area that could be improved is the ease of managing and customizing call workflows, as setting up routing rules and reports can sometimes require technical assistance. I would also like more flexible options for organizing call records and adding notes or follow-up reminders after a call. Better integration with tools such as email, Microsoft Office, and student or administrative databases would be beneficial. A simpler interface for non-technical staff would also enhance the overall experience. Some call-routing settings, reports, and advanced features can take time to understand. More seamless integration with email and existing college administrative systems would make it easier to connect calls with student queries, document follow-ups, and other office activities. Better customization of reports would also be helpful for tracking daily communication and pending queries.
What problems is the product solving and how is that benefiting you?
I use Talkdesk to manage a high volume of calls, keeping communication organized and reducing missed calls. It helps track conversations, route calls efficiently, and saves time, improving response time and efficiency in handling student, faculty, and administrative queries.
Ellie N.
Effortless AI-Driven Workflow Enhancements
Reviewed on Aug 31, 2026
Review provided by G2
What do you like best about the product?
Talkdesk accurately detects customer intent and sentiment for smarter routing and escalation. The setup was quick, making it easier to get started.
What do you dislike about the product?
This platform could improve on strengthening real-time knowledge retrieval to ensure responses always reflect the latest business information.
What problems is the product solving and how is that benefiting you?
I used Talkdesk to identify customer frustration, ensuring quicker resolutions by fixing disconnected business systems with AI workflow automation, and it accurately detects customer intent for smarter routing and escalation.
Banking
No-Code, Modular IVR Studio That’s Easy to Set Up
Reviewed on Aug 25, 2026
Review provided by G2
What do you like best about the product?
The no code/ modular studio to set up the IVR
What do you dislike about the product?
Sometimes there is a lot of manual work, because you cannot do bulk actions. Of some things there is no overview and you have to go into the record of each agent to see which queues they have for example.
What problems is the product solving and how is that benefiting you?
An easy to use contact suite for admins and agents
Mallory L.
Effortless Automation for Post-Call Activities
Reviewed on Aug 21, 2026
Review provided by G2
What do you like best about the product?
I like that Talkdesk can automatically summarize conversations and update customer records, which helps streamline post-call activity. The initial setup was quick, making it easy to get started with the platform.
What do you dislike about the product?
I think that Talkdesk could improve by offering more customizable AI personalities and conversation styles to match different brands.
What problems is the product solving and how is that benefiting you?
I automate post-call activities like summarizing, tagging, and CRM updates, preserving conversation context to eliminate customer info repetition during transfers.
Heidi H.
Revolutionizes Support with Intelligent AI Features
Reviewed on Aug 19, 2026
Review provided by G2
What do you like best about the product?
I appreciate how Talkdesk offers 24/7 intelligent customer support without increasing staffing requirements and helps reduce customer frustration by detecting negative sentiment and escalating urgent cases quickly. The initial setup was smooth, making it easy for my team to get started.
What do you dislike about the product?
Increase proactive Customer engegment by predicting issue before customer contact support.
What problems is the product solving and how is that benefiting you?
I use Talkdesk to monitor live conversations and provide AI-driven recommendations to agents. It reduces customer frustration by detecting negative sentiment and escalating urgent cases quickly. It enables 24/7 intelligent support without increasing staffing and predicts issues before customers contact support, enhancing proactive engagement.