Category: Customer Solutions

AvioBook, a Thales Group Company, prototyped Connected Analytics on Amazon Bedrock AgentCore to turn AvioBook Connect’s operational data into plain-language, evidence-based answers for airline managers and dispatchers, helping them find and act on the causes of flight turnaround delays.

Learn how Heurist built Heurist Finance, a conversational AI investment workbench, on Amazon Bedrock AgentCore. This customer story shows how AgentCore payments, Identity, Memory, Code Interpreter, and Observability let a small team buy premium market data per query, isolate analysis in a sandbox, and keep every action auditable.

HPE Zerto built an agentic troubleshooting system powered by Amazon Bedrock that runs on-premises inside the customer environment. This post describes the multi-agent architecture, the on-premises deployment model built with Strands Agents, and the engineering challenges of grounding agents in live disaster recovery data.

DiDi built a transparent, self-owned contact center quality assurance (QA) system on Amazon Bedrock, replacing an opaque third-party tool. Intent verification accuracy rose from 38% to 86%, compliance scoring topped 90%, and Voice of Customer trend analysis dropped from hours to minutes across Spanish and Portuguese support.

Disaster recovery at scale is hard. Learn how Intuit built EWOK Agent, an agentic disaster recovery assistant on Amazon Bedrock that lets on-call engineers run production failovers from a plain-language request while keeping every action audited, policy-compliant, and safe.

Learn how to build a generative AI-based support operations platform on AWS that converts training videos into structured SOPs, applies Retrieval-Augmented Generation to guide ticket resolution, and uses machine learning to predict SLA risk and prioritize work.

Business intelligence dashboards can fail silently, showing blank, stale, or wrong data even when every infrastructure monitor reports healthy. Learn how an AWS team built an automated, AI-powered content validation solution on Amazon Bedrock that scans hundreds of dashboards and alerts owners, cutting mean time to detection from days to under an hour.

Learn how University Startups and its AWS partner g/d/n/a scaled Trinity, a conversational AI solution for students with disabilities, into a serverless multi-agent architecture on Amazon Bedrock that produces IDEA-aligned transition plans for school districts across the US.

When Atos set out to upskill 400 engineers in agentic AI, hands-on learning was the missing ingredient. Over three days, engineers built multi-agent systems on AWS through an AI League event. This post explains why Atos chose the format, what engineers built and learned, and what other enterprises should consider.

As generative AI adoption scales, cost governance becomes a top challenge. Learn how Jamf built real-time, per-user spend enforcement for Amazon Bedrock using IAM Customer Managed Policies, an Amazon Athena cost view, and a serverless AWS Lambda loop that applies tiered model limits in near-real-time without disrupting active sessions.